change of mind

We offer 21 days from the date of delivery if you change your mind, to return your product to Diesel & DUTCH. Items marked “on sale” are not eligible.

To have the product refunded, you will need to complete our Consumer Return/Refund Request Form, and send it to our customer service team for assessment with:

  1. Proof of purchase ie: invoice number, retail receipt, bank statement.

Our team will review the request and issue a Returns Authority (RA) number.

Once you have the RA, you can arrange to have the product returned to us:

Diesel & Dutch
Attention: Returns (Add RA Number)
PO BOX 5215
PINEWOOD, VIC, 3149.

We do not offer prepaid labels for change of mind returns. All freight costs to return the goods to us will be managed and borne by you. We will assess condition of the return and refund the product within 24 hours of receipt of returned goods.

Product must be returned in a saleable condition, meaning unopened and unused with packaging fully intact. All manuals, tags, packaging, and accessories are returned, free of markings and damage.

Once we receive the product returned to our facilities, we will process within 24 hours. Once confirmed product has been returned in a saleable condition, we will provide the refund to you using the same payment method you used to purchase the product.  The refund will be for the price paid for the product(s) less the freight paid.

We do recommend sending your order back to us using a trackable service as we are not responsible for lost or damaged returns and carefully packaged in a strong carton as we are not responsible for the damage caused in transit.

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